Privacy - Girteka Logistics

UAB “GIRTEKA LOGISTICS” PRIVACY POLICY

While carrying out its activities, UAB “Girteka Logistics”, legal entity code 300569015, address Račių str. 1, Vilnius (hereinafter – Girteka Logistics), e-mail: info@girteka.eu, collects and processes personal data and pays attention to the privacy of each person whose personal data is processed.

The Girteka Logistics Privacy Policy (hereinafter – the Privacy Policy ) provides information on the personal data collected by Girteka Logistics (personal data processor) on this website, other personal data collected in connection with the provision of services, how the collected personal data is processed and the rights and obligations of each person whose personal data is processed by Girteka Logistics.

Girteka Logistics processes personal data in accordance with the requirements of the Lithuanian and European Union legal acts, including the General Data Protection Regulation (hereinafter – GDPR).

Girteka Logistics, respecting the privacy of each individual and the protection of personal data, makes every effort to ensure the security and confidentiality of the personal data and other information processed.

1. What is personal data?

Personal data is defined as any information about a natural person which could be used to directly or indirectly identify the person. For example: the name, surname, e-mail address, phone number, image and other information.

2. When does this Privacy Policy apply?

This Privacy Policy applies when personal data is provided on the www.girteka.eu website, when personal data of customers, suppliers, sellers and/or their representatives is provided for the purposes of concluding and executing contracts, maintaining commercial relations, as well as when communicating with Girteka Logistics by phone.

3. What is the processing of personal data?

Any action (operation) performed on or with personal data, including collection, recording, storage, modification, granting of access, requesting, transfer, etc.

4. What personal data does Girteka Logistics collect and process and for what purposes?

This section of the Privacy Policy provides information about the type of personal data processed by Girteka Logistics and its purposes.

4.1. Direct marketing

Direct marketing performed by Girteka Logistics consists of:

  • news, commercial offers and surveys by e-mail;
  • news, commercial offers and surveys by phone;

The legal basis for the personal data processing is the consent given by a person for their personal data processing for direct marketing purposes.

The following personal data is provided by a person and is processed for direct marketing purposes: the person’s name, surname, e-mail, telephone number, company name.

For direct marketing purposes, the collected personal data can be processed for 2 (two) years following the receipt of consent.

The person who has given the consent always has the right to unsubscribe to all or part of the direct marketing offers at any time. This can be done by clicking on the link in the newsletter/offer received, which allows to opt out of receiving all or part of the direct marketing offers. It is also possible to unsubscribe from direct marketing offers by writing an email to duomenuapsauga@girteka.eu. Declining direct marketing offers does not have negative consequences, only that the relevant offers, news or other direct marketing information will no longer be provided in the future.

Consent withdrawal does not affect the processing and outcomes of personal data already carried out prior to the consent withdrawal or the declaration of non-consent to the direct marketing.

4.2. Telephone conversations recording

Girteka Logistics manages conversation recordings for the purpose of quality improvement, training and conflict resolution.

Telephone conversations are recorded when:

  • a person calls to Girteka Logistics himself;
  • Girteka Logistics employees (company representatives) call a person.

The legal basis for personal data processing is the consent to the conversation recording. The consent to record conversations is given by a person choosing to continue a conversation (when the person calls Girteka Logistics) or confirming that he or she agrees for the conversation to be recorded (when Girteka Logistics calls the person).

If a person does not agree for the conversation to be recorded,  alternative means to contact Girteka Logistics are available: by e-mail info@girteka.eu or by visiting the Girteka Logistics office.

The following personal data is processed for conversation recording purposes: the phone number, name, surname, date of the call, time of start and end of the call, content of the conversation.

When a person calls Girteka Logistics himself, the conversation records are kept for 1 (one) year.

When Girteka Logistics calls a person, the records of the conversations are kept for 2 (two) years.

4.3. Examination of inquiries (complaints, suggestions, etc.)

Any suggestions, ideas, questions, complaints, feedback, and other inquiries can be submitted on the Girteka Logistics website www.girteka.eu.

The following personal data is processed for the purpose of submitted suggestions, ideas, questions, complaints, feedback: the name, surname, telephone number, e-mail address. For this purpose, personal data are processed with the consent of the individual. Personal data is processed while the application is being processed.

Consent to the processing of provided personal data for processing requests (complaints, suggestions, etc.) can be revoked at any time by writing a letter to info@girteka.eu. The letter must state the exact nature of your request. Withdrawal of consent will not cause any negative consequences, but the submitted complaint, request or proposal will no longer be considered. Withdrawal of consent will not affect the processing of personal data already carried out before the withdrawal of consent and the consequences of such processing.

4.4. Processing the data of customers, suppliers, sellers and/or their representatives

Girteka Logistics handles customer, supplier, seller and / or their representatives’ personal data for the purposes of maintaining commercial relations, concluding and executing contracts. For these purposes, personal data is processed for the conclusion and execution of contracts on the basis of the legitimate interest of Girteka Logistics and its customers, sellers and suppliers.

Personal data processed for this purpose: the name, surname, workplace, office position, telephone number, e-mail address.

The provision of this personal data is necessary for the conclusion and execution of the contract.

Personal data is stored for 10 years from the start of data collection. The term is extended for another 5 years, if commercial relations with the mentioned customers, suppliers or sellers are continued.

5. Who is personal data provided to?

Girteka Logistics can transfer personal data to:

  • personal data managers acting on behalf of Girteka Logistics: companies providing information technology services; any other personal data managers with whom Girteka Logistics enters into agreements for personal data processing;
  • data recipients: Girteka Logistics partners with whom services are provided in collaboration; other companies of the Girteka Logistics group; to any third parties in the cases allowed for and to the extent defined by legal acts.

6. What rights do you have?

As a data subject, you have the following rights:

  • to be aware of the processing of your personal data;
  • to access the personal data we processing about you;
  • to require rectification of any incorrect, inaccurate or incomplete data;
  • to require limitations on data processing activities;
  • the right to object to the processing of your personal data where the processing of personal data is based on a legitimate interest;
  • to request the deletion of personal data (if you withdraw your consent);
  • the right to data portability;
  • to withdraw your consent at any time (when personal data are processed on the basis of consent);
  • the right to lodge a complaint with the data protection supervisory institution, whose contacts can be found at vdai.lrv.lt.

If you intend to exercise your rights, contact Girteka Logistics by e-mail duomenuapsauga@girteka.eu, presenting your specific request in detail. Please note that in exercising your rights, you must properly verify your identity. You can confirm your identity by signing with a qualified electronic or mobile signature or by submitting your identity document (the original or a notarized copy) with the application.

Girteka Logistics will process your application and provide the information free of charge within one month. If your sent requests are perceptibly unsubstantiated or disproportionate, in particular because of their repetitive content, Girteka Logistics reserves the right to charge a reasonable fee, taking into account the administrative costs of providing the information or notifications or actions you request, or to refuse to act upon the request.

If you believe that Girteka Logistics does not properly process your personal data or does not properly exercise or does not exercise at all your rights, first of all contact Girteka Logistics, and Girteka Logistics will be ready to resolve the problems together with you. In case you are not satisfied with the response from Girteka Logistics, you also have the right to apply to the national data protection supervisory institution, for which all the information can be found at www.vdai.lrv.lt.

7. What are your duties and responsibilities?

You assume full responsibility for the correctness and accuracy of the personal information you provide.

In the event when any personal data or other relevant information you have provided changes, you must immediately correct the personal data or other relevant information you have provided.

8. What rights does Girteka Logistics have?

When Girteka Logistics doubts the accuracy of the provided personal data or other relevant information, it has the right to request for the data or related information to be corrected and / or supplemented

9. Where to address if you have questions?

If you have any questions regarding the processing of your personal data, please contact Girteka Logistics by e-mail at duomenuapsauga@girteka.eu.